"The necklace is so cute overall, but the heart part is hollow and cheap :( for the price, it’s not great. But it’s cute. [Swati](https://www.etsy.com/people/l69yfnb7e06b1sz5) responded on 21 Apr, 2026 Hi Ysabele, thank you for your feedback. We’re glad you found the necklace cute overall. We’d like to share that the piece is designed to be lightweight and comfortable for everyday wear, which is why certain elements may feel different compared to solid designs. The materials and construction are consistent with what’s described in the listing. We also reached out a couple of times to assist you with a return or refund, as your satisfaction is important to us, but we didn’t hear back. We’re still happy to help—please feel free to connect with us anytime."
Ysabele
Verified · Etsy
